Privacy Policy

When you contact us or request a consultation, we may collect:

• Full name
• Email address
• Nationality
• Visa type or service you are interested in
• Any information you choose to include in your message

We may also automatically collect limited technical information including:

• IP address
• Browser type
• Device information
• Pages visited
• Referral source
• Cookies and analytics data

We use your information to:

• Respond to your enquiries
• Provide visa consultation services
• Recommend suitable visa pathways
• Manage your consultation requests
• Improve our website and customer experience
• Communicate with you regarding your enquiry
• Maintain internal business records
• Comply with applicable legal obligations

We only collect information that is reasonably necessary to provide our services.

When you submit a consultation request through our website, your information is securely stored in our internal customer relationship management (CRM) system so our team can review, manage, and respond to your enquiry efficiently.

We do not sell or share your personal information with third parties for marketing purposes.

Our website may use cookies and similar technologies to:

• Improve website performance
• Understand visitor behaviour
• Measure website traffic
• Enhance user experience

You may disable cookies through your browser settings if you prefer.

We use trusted third-party providers to operate our business. These services may include:

• Website hosting
• Customer relationship management (CRM)
• Email communication services
• Website analytics

These providers only receive the information necessary to perform their services on our behalf.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

While no internet transmission can be guaranteed to be completely secure, we follow industry best practices to safeguard your information.

We retain personal information only for as long as necessary to:

• Respond to your enquiry
• Provide our services
• Meet legal, accounting, or regulatory obligations

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Depending on your location, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent where applicable
• Request a copy of the information we hold about you

To exercise any of these rights, please contact us using the contact information available on our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. Any changes will be published on this page together with an updated revision date.

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us through the contact methods listed on https://thaivisacompany.com.